Complain about us

As an independent public official, the Scottish Information Commissioner provides a range of services. The Commissioner may receive complaints about any aspect of the way that services have been delivered to the public and to public authorities. Examples of service failures might include inaccurate information on our website, or wrong advice in response to an enquiry. It can also include the way in which the Commissioner or the Commissioner's staff have managed an application for decision e.g., where the Investigation Procedures have not been applied appropriately.

The Commissioner requires staff to meet high standards in the way in which they conduct their business. These standards are set out in the Employee Handbook, issued to all staff upon appointment.

The Commissioner cannot, however, accept complaints about determinations or decisions on applications. When a decision is issued to you the covering letter will explain that you have the right to appeal the decision to the Court of Session on a point of law. If you are dissatisfied with a determination (other than decision) made by the Commissioner you should seek legal advice on whether it is appropriate to seek judicial review.