Home Law and Guidance Self-assessment toolkit Module 1: Responding on time Module 1: Responding on time This module focuses on helping your authority meet its duty to respond to FOI requests and reviews within 20 working days. By meeting the timescales, right first time, every time, public trust will increase and your authority will reduce the risks of extra work associated with late responses (reviews and appeals). Module content The module looks at the following areas of practice: Authority culture - Do leaders and managers set targets for response times, do they make sure there are enough resources to meet them? Tracking, monitoring and reporting performance - How is performance against timescales reported? What happens when business areas don't comply? Knowledge and awareness - Is everyone clear it's their responsibility to meet the statutory timescales? Policies and procedures - Are your systems up to scratch? Is there action to resolve delays to prevent late responses? How to carry out an FOI self-assessment Download our detailed guide to completing a self-assessment. Module 1: Standards and Criteria Includes: Introduction to this module Expected outcomes and legal context Characteristics of excellent practice for this module Ratings and evaluation criteria Download Module 1 Standards and Criteria. Module 1: Questions and Evidence Grid A workbook of module questions, with sections to record evidence, strengths and areas for improvement. Download Module 1 Questions and Evidence Grid. Summary of Findings A form to record the assessment findings and give your authority a performance rating for this module. Download the Summary of Findings document. Improvement Action Plan A form to plan actions to improve performance. Download our Improvement Action Plan template. Explore more modules Module 2: Searching for, locating and retrieving information Module 3: Advice and assistance Module 4: Publishing information Module 5: Conduct of reviews Module 6: Monitoring and managing FOI performance
Module 1: Standards and Criteria Includes: Introduction to this module Expected outcomes and legal context Characteristics of excellent practice for this module Ratings and evaluation criteria Download Module 1 Standards and Criteria.
Module 1: Questions and Evidence Grid A workbook of module questions, with sections to record evidence, strengths and areas for improvement. Download Module 1 Questions and Evidence Grid.
Summary of Findings A form to record the assessment findings and give your authority a performance rating for this module. Download the Summary of Findings document.
Improvement Action Plan A form to plan actions to improve performance. Download our Improvement Action Plan template.
